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Sangoma Contact Center Ideas Portal
Created by Guest
Created on Jul 8, 2022

Allow Sorting of queue widgets by column headers.

An often requested feature by clients is the ability to soft agents in the queue by status.


Whle it is possible to show a widget with only logged-in users,

Oftentimes (esp with large agent lists. It is helpful to managers to be able to see all users that are for example "Paused" together. It is next to impossible for a manager using the Switchboard with 70 or 80 agents in a queue to be able to view keep track of users.


Adding the ability for sorting the columns on the "Queue Member Activity" widget would allow managers to better sort and view information.


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