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Sangoma Contact Center Ideas Portal
Created by Guest
Created on Jul 7, 2022

Improved IVR input (Natural Voice Actions)

Asterisk already supports several options to provide voice response to IVR prompts. It would be an improvment for Switchvox to have similar functionality that would allow callers to use natural speech to respond to IVR prompts.

This would keep companies from having to redirect calls away from Switchvox and using external services such as Twillio for IVRs. Keeping the customer in the Swithvox echo system.

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