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Sangoma Contact Center Ideas Portal
Created by Guest
Created on Jul 7, 2022

SuiteCRM/SugarCRM Integrations

A long time ago Switchvox supported SugarCRM. SugarCRM was forked when they stopped updating the CE version, and shortly after Switchvox stopped supporting SugarCRM.


However SuiteCRM has been a fork of SugarCRM and has maintained a steady continuation and new improvements, as well as an Open API to integrate with the selfhosted CRM.


It would be nice if Switchvox revisited integration with SuiteCRM, or provided a method for integrators to embed a generic webphone into existing projects.


Idealy Switchvox would have a widget to embed in the CRM, allowing Click to Call and automatic call logging of incoming and outgoing calls.


On the Switchboard it should provide a callback hook to the CRM record to allow a user to open the callers history.

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